SwiftQuote AI ("we", "us", "our") is a software-as-a-service platform for South African trade businesses — including plumbing, electrical, solar, security and cleaning companies. It provides AI-powered quoting, job management, invoicing, client tracking and accounting export tools. By creating an account you agree to these Terms & Conditions, our Privacy Policy, and our Refund Policy. These terms are governed by the Electronic Communications and Transactions Act 25 of 2002 (ECT Act).
You must be at least 18 years old and operating a legitimate business in South Africa to use SwiftQuote AI. By creating an account you confirm that all information you provide is accurate and up to date. We reserve the right to suspend accounts where fraudulent or inaccurate information is detected.
New accounts receive a 14-day free trial with full access to all platform features. No credit card is required during the trial. At the end of the trial your account will be paused until you subscribe. We reserve the right to modify or withdraw the trial offer at any time, with notice to existing trial users.
SwiftQuote AI is billed on a monthly recurring basis in South African Rand (ZAR) via PayFast. By subscribing you authorise PayFast to charge your payment method monthly until you cancel. We reserve the right to change pricing with at least 30 days' written notice by email. Continued use after a price change constitutes acceptance.
You may cancel at any time via the Settings page in the app (Settings → Subscription & Billing → Cancel subscription) or by emailing hello@swiftquoteai.co.za. Your account remains active until the end of the current billing period. No pro-rata refunds are issued for unused time — see our Refund Policy.
SwiftQuote AI uses Anthropic's Claude AI to generate quote estimates based on your job description. These are estimates only — based on provincial pricing data, trade norms and material cost factors. You must review every quote before sending it. We are not liable for any financial loss, underquoting, overquoting or contract disputes arising from quotes generated or sent via the platform. You remain fully responsible for the accuracy and commercial terms of all quotes and invoices you send.
The Voice Input feature uses your device's browser speech recognition (Web Speech API). Audio is processed locally on your device and is never transmitted to our servers. The text transcript is treated the same as any typed job description. We do not warrant the accuracy of voice transcription — always review the text before submitting.
The accounting export feature generates CSV files in your browser for import into Xero, Sage Business Cloud, QuickBooks Online, or as a generic CSV. No invoice data is transmitted through our servers during export. We do not guarantee that exported files will be accepted by third-party accounting platforms without modification. You are responsible for verifying exported data before importing it.
You retain full ownership of all content you create — quotes, invoices, client records, business details and job notes. By using the platform you grant us a limited, non-exclusive licence to process and store that content solely to provide the service.
The SwiftQuote AI software, design, branding and underlying code remain our exclusive intellectual property. You may not copy, reverse-engineer, resell, sublicense or create derivative works from any part of the platform.
AI-generated quote line items are outputs produced on your behalf — you own the final quote documents you create and send.
You retain ownership of all data you enter into SwiftQuote AI. We store your data securely and do not sell it to third parties. Full details are in our Privacy Policy.
You agree not to:
We reserve the right to suspend or permanently terminate accounts that violate these terms, without refund.
We aim to provide a reliable, always-available service but do not guarantee uninterrupted access. Scheduled or emergency maintenance may result in temporary downtime. We will communicate planned maintenance via email where possible. In the event of extended unplanned downtime caused by SwiftQuote AI we may offer account credits at our discretion.
SwiftQuote AI is provided "as is" and "as available". To the maximum extent permitted by South African law — including the Consumer Protection Act 68 of 2008 — we are not liable for any indirect, incidental, special or consequential damages arising from your use of the platform. This includes lost revenue, lost contracts, data loss, or errors in AI-generated quotes. Our total liability shall not exceed the total subscription fees paid by you in the 3 months preceding the claim.
We will not be liable for any failure or delay resulting from causes beyond our reasonable control, including load shedding, internet outages, cloud infrastructure failures, acts of God, government restrictions, cyberattacks on third-party providers, or other force majeure events.
Nothing in these Terms limits or excludes any rights you have under the Consumer Protection Act 68 of 2008 that cannot lawfully be excluded. Where the CPA applies, it takes precedence over any conflicting clause.
If you have a complaint, contact us first at hello@swiftquoteai.co.za. We aim to acknowledge all disputes within 2 business days and resolve them within 10 business days. If we cannot resolve it directly, either party may refer it to the relevant consumer tribunal or court with jurisdiction in South Africa.
We will notify you of material changes via email at least 14 days before they take effect. Continued use of the platform after the effective date constitutes acceptance.
These terms are governed by the laws of the Republic of South Africa, including the Electronic Communications and Transactions Act 25 of 2002. Any disputes are subject to the jurisdiction of the South African courts.