Swift Quote AI (Pty) Ltd ("we", "us", "our") is a software-as-a-service platform designed for South African trades businesses — plumbing, electrical, solar PV, HVAC/air conditioning, landscaping, and cleaning contractors. It provides AI-powered quoting, job management, invoicing, and client tracking tools. The platform is classified as a conduit service provider under Section 73 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
SwiftQuote AI is NOT, under any circumstances:
As a conduit provider, SwiftQuote AI bears no liability for content generated, transmitted, or stored by users through the platform, provided it has not initiated or modified the transmission.
In compliance with Section 43(1) of the Electronic Communications and Transactions Act 25 of 2002, the following information is disclosed:
SwiftQuote AI enables contractors to embed Yoco payment links within invoices and quotes generated on the platform. The transactional and contractual relationship is strictly between the contractor and their chosen payment gateway provider (Yoco, Paystack, or any other provider the contractor uses).
SwiftQuote AI holds zero liability for payment gateway failures, failed debit orders, customer chargebacks, fraudulent transactions, or disputes between contractors and their end clients. SwiftQuote AI does not hold, process, route, or settle any end-client payments. It provides a document generation interface only.
SwiftQuote AI provides indicative material cost benchmarks sourced from manually maintained price tables based on publicly available pricing from South African trade suppliers including, but not limited to, Plumblink, House of Plumbing, Plumb-It Online, On Tap, and Voltex.
SwiftQuote AI provides tools for contractors to record, store, and share compliance-related information — including Certificates of Compliance (COC), SSEG applications, and inspection records. By using these features, users acknowledge and agree that:
SwiftQuote AI incorporates voice-to-text parsing and AI-assisted line item generation. Users acknowledge and agree that:
You must be at least 18 years old and operating a legitimate business in South Africa to use SwiftQuote AI. By creating an account you confirm that all information you provide is accurate and up to date. We reserve the right to suspend accounts where fraudulent or inaccurate information is detected.
SwiftQuote AI offers a permanent free plan allowing up to 3 AI-generated quotes per month. The free plan is not a time-limited trial — it does not expire. No payment or card details are required to use the free plan. The free plan includes a watermark on all quote outputs and excludes certain features (payment links, auto follow-up reminders, compliance tracking, accounting export, and deposit split).
Paid subscriptions (Starter, Pro, Business) are available for full feature access. Every paid subscription includes a 14-day money-back guarantee from the date of the first payment — see our Refund Policy for full details. We reserve the right to modify the free plan limits at any time, with a minimum of 14 days’ notice to registered free users.
SwiftQuote AI offers a permanent free plan and three paid tiers billed monthly in South African Rand (ZAR):
| Tier | Monthly Fee | Primary Features |
|---|---|---|
| Free | R0 — permanent | 3 AI quotes/month, WhatsApp send, basic pricing. Watermark on outputs. No payment links, reminders, compliance tracking or export. |
| Starter | R299/month | 15 quotes/month, province-accurate pricing, payment links, invoicing, CRM |
| Pro | R599/month | Unlimited quotes, auto reminders (Day 2/5/10), CoC tracking, profit calculator, up to 3 team members |
| Business | R999/month | All Pro features + up to 10 team members, team dispatch, approval workflows, dedicated onboarding |
By entering payment credentials on the SwiftQuote AI platform, you authorise Paystack to securely tokenise your payment credential for automatic monthly software licence billing. Subscription fees are billed in advance on your monthly billing anniversary date. SwiftQuote AI does not store raw card numbers or banking credentials — all payment data is handled exclusively by Paystack, a PCI-DSS certified gateway.
We reserve the right to change pricing with at least 30 days’ written notice by email. Continued use after a price change constitutes acceptance.
Where a user elects to pay via Capitec Pay Variable Recurring Payment (VRP), the following additional terms apply:
You may cancel at any time via the Settings page in the app (Settings → Subscription & Billing → Cancel subscription) or by emailing hello@swiftquoteai.co.za. Cancellations take effect at the end of the current monthly billing cycle. You retain full platform access until the billing cycle end date.
If a payment attempt fails on the billing date, SwiftQuote AI will retry over a 3-day grace period. If payment is not received within the grace period, the account will be suspended and access to generated documents will be restricted until payment is resolved.
In accordance with Section 44 of ECTA and consumer protection principles:
The Protection of Personal Information Act 4 of 2013 (POPIA) designates the entity that determines the purpose and means of processing personal information as the Responsible Party. By using SwiftQuote AI, you (the contractor/user) warrant and confirm that:
Swift Quote AI (Pty) Ltd acts as an Operator under POPIA. Contractors are the Responsible Party for their end-client data and must maintain their own POPIA compliance records.
Full details of how we protect and process data are in our Privacy Policy.
The Business tier includes team assignment and field dispatch functionality. Team assignment mechanisms, dispatch notification links (sent via WhatsApp or SMS), and PWA clock-in triggers are operational productivity tools. They do not constitute continuous, invasive, or covert employee surveillance.
Contractors are responsible for ensuring that their use of dispatch and tracking features complies with applicable South African labour law, including the Basic Conditions of Employment Act and the Labour Relations Act. SwiftQuote AI does not continuously track, store, or transmit real-time GPS coordinates of field workers.
The Voice Input feature uses your device’s browser speech recognition (Web Speech API). Audio is processed locally on your device and is never transmitted to our servers. The text transcript is treated the same as any typed job description. We do not warrant the accuracy of voice transcription — always review the text before submitting.
You retain full ownership of all content you create — quotes, invoices, client records, business details and job notes. By using the platform you grant us a limited, non-exclusive licence to process and store that content solely to provide the service.
The SwiftQuote AI software, design, branding and underlying code remain our exclusive intellectual property. You may not copy, reverse-engineer, resell, sublicense or create derivative works from any part of the platform.
AI-generated quote line items are outputs produced on your behalf — you own the final quote documents you create and send.
You agree not to:
We reserve the right to suspend or permanently terminate accounts that violate these terms, without refund.
SwiftQuote AI operates on a commercially reasonable uptime basis but does not guarantee uninterrupted service availability. We shall not be liable for service outages, API timeouts, notification delivery failures, or data processing delays caused by events beyond our reasonable control, including but not limited to: load shedding, ISP outages, AWS infrastructure failures, third-party API downtime (WhatsApp Business API, Paystack), or acts of God.
In the event of a service disruption, SwiftQuote AI will notify affected users via email and the platform dashboard within 24 hours of confirmed identification of the outage.
SwiftQuote AI is provided “as is” and “as available”. To the maximum extent permitted by South African law, SwiftQuote AI’s total aggregate liability for any claim shall not exceed the total subscription fees paid by you in the three (3) months immediately preceding the date of the claim. We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of profit, loss of revenue, loss of data, or loss of business opportunity.
Nothing in these Terms limits or excludes any rights you have under the Consumer Protection Act 68 of 2008 that cannot lawfully be excluded. Where the CPA applies, it takes precedence over any conflicting clause.
If you have a complaint, contact us first at hello@swiftquoteai.co.za. We aim to acknowledge all disputes within 2 business days and resolve them within 10 business days. If we cannot resolve it directly, either party may refer it to the relevant consumer tribunal or court with jurisdiction in South Africa.
We will notify you of material changes via email and in-platform notification with a minimum 14-day notice period before changes take effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms.
These terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.